Article 1 – General
- – These General Terms and Conditions apply to all offers made by Tiindi and to all agreements entered into with Tiindi to the extent that the parties have not expressly deviated from these General Terms and Conditions in writing.
- – If the customer refers to his/her terms and conditions, those terms and conditions shall not apply unless expressly agreed in writing by Tiindi.
- – Deviation from the stipulations of these General Terms and Conditions is only possible if expressly agreed in writing, in which case the other requirements of these General Terms and Conditions shall remain in full force.
- – Customer means any visitor to the website or any natural or legal person who is or will be in a contractual relationship of any kind with Tiindi.
- – Tiindi reserves the right to modify and/or amplify these Terms and Conditions from time to time.
- – By using the website of Tiindi, accepting an offer or placing an order, the customer agrees with these Terms and Conditions as well as all other rights and obligations as stated on this website.
- – Tiindi is authorised to use intermediaries and other third parties in the performance of an agreement with the customer. In that case, these General Terms and Conditions also fully apply.
Article 2 – Special offers
2.1 – All offers made by Tiindi are non-binding and subject to availability.
2.2 – Tiindi explicitly reserves the right to change prices, in particular when required by (legal) regulations.
2.3 – An agreement is concluded when an order confirmation of an order issued by the Customer has been sent by e-mail to the e-mail address provided by the Customer. The Customer and Tiindi explicitly agree that by using electronic forms of communication, a valid agreement is established as soon as this order confirmation has been sent to the Customer. Tiindi’s electronic files shall, to the fullest extent permitted by law, be deemed to be evidence.
2.4 – Information, images, announcements made orally, by telephone or e-mail and assignments, etc. relating to all offers and the essential features of the products are (displayed) or made as accurately as possible. However, Tiindi does not guarantee that all offers, and products are entirely in accordance with the information etc. given. In principle, deviations cannot give rise to compensation and/or dissolution.
Article 3 – Delivery and transport
3.1 – Orders will be delivered as soon as possible. After receiving your payment, we usually ship the ordered items within two weeks. The mentioned delivery times are indicative and never apply as a deadline. Exceeding any delivery period does not entitle the customer to compensation, nor does it allow the customer to cancel the order or dissolve the agreement unless the exceeding of the delivery period is such that the customer cannot reasonably be required to maintain the agreement. In that case, the customer is entitled to cancel the order or dissolve the agreement to the extent necessary. Any expenses already paid will be returned.
3.2 – If a product, which is temporarily out of stock, is ordered by the Customer, it will be indicated when the product will be available again. Delays will be reported to the Customer by e-mail or telephone.
3.3 – Delivery takes place at the address provided by the customer during the conclusion of the agreement.
3.4 – Different conditions may apply to deliveries abroad.
3.5 – Tiindi is not liable for incorrect or delayed delivery by DHL Parcel Post.
Article 4 – Retention of title
4.1 – Tiindi remains the full owner of the delivered goods until the purchase price has been paid. The risk concerning the products is already transferred at the moment that the products are offered at the delivery address given by the customer. If the customer fails to accept the products, the resulting damage and costs will be for his/her account. Any returns to Tiindi are at the expense of the customer and must be made carriage paid and with a written statement of reasons.
Article 5 – Prices and payments
5.1 – All prices quoted by Tiindi are in euros, including sales tax and excluding shipping costs, unless otherwise stated or agreed in writing.
5.2 – The amount of the shipping costs will be communicated after receipt of your order.
5.3 – Special offers are only valid for the period of validity as stated on the website concerning that special offer, or as long as stocks last.
5.4 – Offers do not automatically apply to backorders.
5.5 – For orders through the website, Tiindi works with the principle of prepayment: the customer transfers the amount due including shipping costs to the bank account number based on the invoice/order number. Further details for the payment will be provided in the confirmation of your order.
5.6 – Invoices cannot be changed afterwards. We assume that you provide all details in advance to process your order correctly. If you want to have adjustments made afterwards, for example in case your VAT details are passed on afterwards with foreign payments, then an administration fee of € 5.00 will be charged.
Article 6 – Returns and right of withdrawal
6.1 – The Customer is obliged to carefully examine the ordered product upon delivery to ensure that the product complies with the agreement. In doing so, the Customer must take into account minor differences in the images on the website. If the product does not comply with the agreement, the Customer should inform Tiindi, preferably by telephone (020-3639273) or e-mail (firstname.lastname@example.org) on the day of receipt. If it has been demonstrated that the product does not comply with the agreement, the Customer must return the product to Tiindi within 14 days, in unopened and undamaged condition only. Tiindi has the choice to replace the returned product with a new product or to refund the invoice value. The shipping costs for returning, as well as the shipping costs for resending, are for the account of the Customer.
6.2 – If, after placing an order, you notice that you have not ordered the correct product, you should notify Tiindi on the day of receipt, preferably by telephone (020-3639273) or e-mail: email@example.com. You have the right to return the product concerned to Tiindi within 14 days, of course only in unopened and undamaged condition. The shipping costs for returning, as well as the shipping costs for resending, are for the account of the customer.
Article 7 – Warranty and liability
7.1 – Tiindi shall never be obliged to pay any compensation to the customer or others unless there is intent or gross negligence on the part of Tiindi. Tiindi shall never be liable for any consequential or trading loss, indirect loss or loss of profit or turnover.
7.2 – If for any reason whatsoever, Tiindi is obliged to compensate any damage, the compensation shall never exceed an amount equal to the invoice value relating to the product or service which caused the damage.
7.3 – Tiindi may include on its website links to other websites which may be interesting or informative for the visitor. Such links are purely informational. Tiindi is not responsible for the content of the linked site or the use that may be made of it.
Article 8 – Force majeure
8.1 – In the event of force majeure, Tiindi shall not be obliged to fulfil its obligations towards the customer, or the obligation shall be suspended for the duration of the force majeure.
8.2 – The term force majeure shall be understood to mean any non-attributable failure in the performance, as a result of which the fulfilment of its obligations towards the Customer is wholly or partially prevented. Such events include strikes, fire, business interruptions, energy failures, non-delivery or late delivery by suppliers or other third parties engaged and the absence of any governmental permit to be obtained. Force majeure also includes failures in a (telecommunication) network or connection or used communication systems and/or the unavailability of the website at any time.
Article 9 – Intellectual property rights
9.1 – The Customer expressly acknowledges that all intellectual property rights in the displayed information, images, communications or other expressions relating to the products and/or to the website belong to Tiindi, its suppliers or other entitled parties.
9.2 – Intellectual property rights shall be understood to mean patent, copyright, trademark, design and design rights and/or such rights, including technical and/or commercial methods and concepts, whether or not patentable.
9.3 – The Customer is prohibited from using, including making changes, the intellectual property rights as described in this article, such as reproduction, without the express prior written consent of Tiindi, its suppliers or other entitled parties, unless it is purely for private use concerning the product itself.
Article 10 – Customer privacy
10.1 – The information provided by the customer will be treated confidentially by Tiindi. It will only be used for the processing of the order, its payment and delivery to the correct delivery address.
10.2 – Tiindi obeys the applicable privacy rules and legislation.
10.3 – Tiindi will not sell your personal information to third parties and will only make it available to third parties who are involved in carrying out our activities.
Article 11 – Choice of law and jurisdiction
11.1 – All agreements between Tiindi and the customer are governed by Dutch law. The applicability of the Vienna Sales Convention is expressly excluded.
11.2 – All disputes between the parties shall exclusively be submitted to the competent court in the Netherlands.
Article 12 – Various
12.1 – Tiindi is established in Amsterdam and registered with the Chamber of Commerce Amsterdam under number 65067134.
12.2 – Please send all correspondence to the e-mail or postal address indicated on the website.
12.3 – If Tiindi is allowed to deviate from these General Conditions for a short or more extended period, whether tacitly or not, this does not affect its right to demand immediate and strict compliance with these General Conditions. The Customer can never assert any right based on the fact that Tiindi applies these General Conditions flexibly.